Add live chat to your site with a simple integration, allowing you to communicate with your customers in real time. Assign inquiries to your service and sales team to ensure the customer reaches the appropriate point of contact. Not able to service live chat 24/7? Don’t worry, with HubSpot chat you can set out-of-office hours so users know when you’re free to chat. Follow up on any requests you may have missed during these hours with the use of email capture, letting your clients know they matter.
Alternatively, build the perfect chatbot to take care of all your site’s inquiries through automation. With HubSpot chatbots you can create custom bots to assist you with providing answers to common questions posed by your users, qualify leads, create support tickets and more! With pre-made templates or the ability to build from scratch, this chatbot will quickly become an asset to your customer servicing team.
Design according to your company’s brand and create natural-seeming conversation sequences to make your customers feel truly acknowledged. HubSpot chatbots take this one step further by integrating information directly from your CRM to personalize messages!
Take advantage of the complete and accurate information your chatbot collects, syncing everything to an individual’s contact in order to provide your whole team with the full view and context of previous interactions. This allows you to create a meaningful relationship with the user and avoid frustrating, repeat conversations.
